TERMS AND CONDITIONS OF SALE

ORDERS For orders placed at trade fairs, via the webshop, email, or phone, a customer number approved by Miljögården is required. By placing an order, the customer confirms full acceptance of the terms and conditions. For orders placed through the app, a signature is required.

MINIMUM ORDER VALUE The minimum order value for first-time orders is 800 EUR. The minimum order value for delivery is 500 EUR.

SHIPPING AND DELIVERY TERMS Miljögården delivers exclusively to business addresses, not to residential addresses. Shipping costs are charged according to the price list. Costs for pallets and packaging are charged additionally.

Shipping costs are calculated as a percentage of the order value as follows:

Cost per full pallet: 9 EUR
Cost per half pallet: 6 EUR

Additional shipping costs are charged according to the freight forwarder’s price list:
Telephone notification: 13 EUR
Delivery with a fixed date: 15 EUR

If the address is incorrect or there are delivery obstacles, Miljögården reserves the right to invoice the incurred costs according to the freight forwarder's price list and any additional administrative fees afterward.
For deliveries to private addresses, the actual shipping costs are charged.
If no one is present at the time of delivery, Miljögården reserves the right to subsequently invoice for storage fees and/or additional delivery costs. Deviations from standard opening hours must be communicated when placing the order.

 Contact us regarding shipping costs:
-For deliveries to islands in the aforementioned countries
-For deliveries to other countries within Europe (Ex Works)
-For deliveries to countries and islands outside Europe (Ex Works)

DELIVERY AND DELIVERY TIMES We reserve the right to decide when your order can be shipped. We aim to deliver the order as completely as possible while considering the agreed delivery date. Miljögården is entitled to partial deliveries and is not liable for delivery delays caused by force majeure or other unforeseeable events at the time of the contract's conclusion. Backordered items will be delivered with the next pending order if this does not result in significant additional effort or costs.

BACKORDERS Miljögården reserves the right not to ship backorders with a net value of less than 500 EUR. Miljögården reserves the right to determine if the backorder can be shipped as a parcel, this will incur a minimum shipping cost of 12 EUR, with additional charges per the current price list.

CANCELLATION OF ORDERS It is the customer’s responsibility to cancel orders in time. If the order has already been packed and/or shipped, cancellation is no longer possible, and all incurred costs will be invoiced to the customer. Miljögården reserves the right to cancel backorders after 6 months.

TRANSPORT DAMAGE | INCORRECT DELIVERY Upon delivery, the shipment must be inspected. If damage to the goods or pallet is noticed at the time of delivery, it must be documented in writing on the delivery note and handed directly to the driver. If no written notification is made, no compensation can be provided for the damaged or missing goods. Before opening the packaging, damages must be thoroughly documented. Transport damages or missing items must be reported within 8 days of receipt. Miljögården reserves the right to pay compensation only once the matter is resolved.

Reports to Miljögården must include photos, the shipping number, customer number, order number, and article number. Incomplete reports may result in the denial of compensation.
If an item is missing from the delivery, Miljögården reserves the right to determine whether a replacement delivery can be sent or alternatively issue a credit note for the agreed amount.

COMPLAINTS Complaints must be reported to Miljögården no later than 30 days after receiving the delivery. Miljögården require that the customers send us photos, order number, article number, quantities, and the reason for your complaint in an email to info@miljogarden.com. The complaint case must be resolved before the customer can transfer or resell the goods to a third party. If you disagree with our decision regarding your complaint, you may return the goods under current conditions after written agreement (see Returns).

RETURNS Miljögården does not offer a right of withdrawal or open purchase when selling to customers. Goods can only be returned after written approval from Miljögården. Products must be returned in their original packaging. The customer is responsible for return shipping costs and any transport damage. A credit note will only be issued after the products have been received by Miljögården and inspected upon arrival.

PAYMENT TERMS For the first order, a credit check is performed. Subsequently, either payment by invoice with 10 days net or prepayment applies. For subsequent orders, a 30-day net payment term applies after an approved credit check.
Miljögården reserves the right to change payment terms and conduct new credit checks in case of repeated payment delays.

It is the customer’s responsibility to request any missing invoices upon delivery. If Miljögården identifies an unpaid delivery, Miljögården has the right to invoice the customer. If Miljögården identifies that a delivery has not been invoiced, Miljögården has the right to issue an invoice.

For payments made after the due date, an 18% late payment interest rate is charged. After the due date, the case is forwarded to a third party, which sends payment reminders by post. Miljögården reserves the right to close the customer account in case of repeated collection incidents.

PRICES All prices are exclusive of VAT. We reserve the right to adjust prices in case of significant exchange rate fluctuations. We also reserve the right to charge VAT in case of an incorrect VAT number.

RETENTION OF TITLE Responsibility for the goods transfers to the customer immediately upon delivery or collection of the goods by the customer or their representative. Miljögården retains ownership of the goods until full payment has been made by the customer. Until ownership transfers to the customer, the customer is obligated to handle the goods with care and not to modify or transfer them without Miljögården’s consent. The customer must also ensure that the goods remain free of liens or other encumbrances.

MINIMUM PACKAGING QUANTITY Miljögården only supply whole packaging units and reserve the right to adjust the quantity of ordered items to match the described packaging units.

CARE INSTRUCTIONS The customer is responsible for providing third parties with care instructions.

RESERVATIONS We reserve the right for potential out-of-stock situations and typographical errors on the website, app, and catalog. Dimensions, colors, and weights may vary, and minor design differences may occur.

FORCE MAJEURE We accept no liability for delays or errors caused by circumstances beyond Miljögården’s control, such as labor disputes, fire, war, government decisions, reduced or failed deliveries from suppliers. Furthermore, we accept no liability for any changes to products/product properties made by the respective supplier or other factors beyond Miljögården’s control. Miljögården is also never liable for direct or indirect damages/losses that may occur to the customer.

Updated in December 2024

We reserve the right to make changes and printing errors.