Terms & Conditions
Miljögården is one of the leading home decoration wholesalers in Sweden. To make a purchase in our online store, you must be authorized and registered as our customer. As soon as you received your login details, you will be able to see the prices. Our office and warehouse is located in Svedala, where we also have a showroom for retailers.
To be able to place an order at a fair, in the webshop, via email or telephone, you need to have an approved customer number with us. The minimum amount for the first order is SEK 8000/DKK 5000/NOK 8000/EUR 800. Minimum order value for delivery is SEK 4000/DKK 3000/NOK 5000/EUR 500
SHIPPING & DELIVERY TERMS
We only deliver to business addresses, not residential addresses. Shipping is added according to the price list regardless of the order value. Cost per pallet and packaging are added.
Switzerland 12% + 50EUR customs fee
Price per full pallet SEK 90 Price per half pallet SEK 60
Please contact us for price regarding shipment:
Islands within above countries
Countries and islands within Europe Ex Works
Countries and islands outside Europe Ex Works
TERMS OF DELIVERY
We reserve the right to decide when your order can be sent, we try to deliver the order as complete as possible. Goods that arrive after the desired delivery date are delivered with the next pending order or become a back order that can be supplemented if the order value is too low. It is the customer's responsibility to cancel orders on time. If the order has already been packed and or shipped, it is too late to cancel the order and Miljögården is not responsible for any costs.
If there is no one on site at the time of delivery, we reserve the right to invoice for any warehouse rent and or an extra delivery cost afterwards. Deviating opening hours must be notified when placing the order.
TRANSPORT DAMAGE | WRONG DELIVERY
When the delivery arrives, it must be inspected. If damage to the goods and the pallet is already detected at the time of delivery, a written note must be made on the waybill, which is given directly to the driver. If a written note is not made, no compensation can be paid for the damaged or missing goods. The damage must be documented in detail before any packaging is opened. Transport damage or missing goods must be reported within 8 days of receipt. Miljögården reserves the right to pay compensation only when the matter is closed. When reporting to Miljögården, in addition to pictures, these must also be attached; consignment number, customer number, order number and article number. If the notification is incomplete, Miljögården reserves the right not to pay any compensation.
In the event of a missing item in delivery, Miljögården reserves the right to make an assessment as to whether a replacement delivery can be sent, alternatively a credit invoice will be created for the agreed amount.
COMPLAINTS about goods must be reported to Miljögården no later than 30 days after received delivery. Attach the order number, article number, quantity, and reason in an email to email@example.com. The complaint case must be completed before the customer can leave or sell it on to a third party. If you, as a customer, are not satisfied with our decision regarding your complaint, you can, after written agreement, make a return according to the current conditions, see return.
Miljögården does not apply right of withdrawal or open purchase when selling to a customer. Goods can only be returned after written approval from Miljögården. The products must be returned in their original packaging. The customer is responsible for the return shipping and any transport damage in case of cancelled purchase. Credit is only issued when the products are back at Miljögården and have been checked for arrival.
All prices are exclusive of VAT. We reserve the right to adjust prices in the event of major changes in exchange rates. We reserve the right to charge VAT in the event of an incorrect VAT number.
For the first order, advance payment is applied. For subsequent orders, 30 days net applies after an approved credit check. Miljögården reserves the right to immediately change the payment terms to advance payment in the event of repeated payment delays. In case of payment later than the due date, a late payment interest of 18% is charged. After the 2nd reminder, the matter is sent on and any extra fees for debt collection will be charged to the customer by Miljögården. Miljögården reserves the right to close the customer account in the event of repeated collections.
RESERVATION OF OWNERSHIP
Responsibility for the goods passes to the customer immediately upon delivery, or upon collection of the goods by the customer or its agent. Miljögården reserves ownership of the goods until they have been paid for in full by the customer. Until ownership has passed to the customer, the customer undertakes to take good care of the goods and not to make changes to the goods or hand them over without the consent of Miljögården. The customer must also ensure that the goods are kept free from charges or other encumbrances.
MINIMUM PACKING QUANTITY
We do not break any packaging as we have an optimal sales quantity. We reserve the right to adjust the quantity of items ordered with more than what is described to full packaging.
We reserve the right for possible final sales and for possible printing errors on the web, app and in the catalogue. Dimensions, colours and weight may differ, even minor differences in design may occur.
We accept no responsibility for delays and errors as a result of circumstances beyond Miljögården’ s influence, such as labour conflict, fire, war, authority decision, reduced or non-delivery by supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors outside Miljögården’ s control. Miljögården is also never responsible for direct or indirect damage/losses that may occur to the customer.
Miljögården reserves the right not to send orders with a net value below SEK 4000/DKK 3000/NOK 5000/EUR 500. Any backorder where Miljögården determines that it can be sent as a package, we will charge a minimum of 120 SEK/DKK/NOK/12 EUR in shipping thereafter according to the current price list. Miljögården reserves the right to cancel backorders after 6 months.
NEWSLETTER AND E-MAILS
To be able to give our customers the best possible service and provide updates and information, we send out newsletters and other e-mails. When you become a customer with us, at Miljögården HB you agree that we make these mailings to you by e-mail. As a recipient of these, you can always unsubscribe whenever you want. By clicking on a link at the bottom of the mailing, you can unregister your email address from our list. You will then not receive any more emails from us, this may mean that you miss certain information from us.
Updated in December 2023
We reserve the right to make changes and printing errors.